Step-by-step guide
Use Mia, your AI operations copilot
Ask plain-English questions, create customer message drafts and approve a proposed cleaner assignment.
When you finish
You can find operational answers quickly while staying in control of messages and changes.
Part 1
Ask a useful question
- 1
Open Ask Mia
Select Ask Mia in the workspace navigation, then type as if you were asking a manager.
Open Ask Mia - 2
Include the date or reference
For the clearest answer, say “tomorrow”, “this week”, a booking reference or a customer's name.
- 3
Open the linked record
When Mia includes a booking, invoice, employee or quality link, open it and check the source record.
Part 2
Draft messages and assign a cleaner
- 1
Ask for a draft
Try: “Draft a WhatsApp payment reminder for booking EB-123.” Mia prepares text using the contact details on the record.
- 2
Read before sending
Select Share on WhatsApp or copy the draft. Your phone or email app opens; you still choose whether to press Send.
- 3
Ask for an assignment
Try: “Assign Sam to booking EB-123.” Mia checks the records and shows an Approval required card.
- 4
Approve or reject
Check the booking and cleaner named in the card. Select Approve action only if they are correct, or Reject.
- 5
Use the audit trail
Open the activity/audit view when you need to see what Mia looked up or proposed.
Before you finish
- Question names the right date or record
- Linked source checked
- Draft read before sending
- Assignment details checked
- Approval deliberately accepted or rejected