Step-by-step guide
Connect WhatsApp Business and review customer chats
Connect the business number you already use, keep the mobile app and bring verified chats into the owner inbox.
When you finish
New verified customer messages appear in a searchable owner inbox while your phone app continues to work.
Part 1
Before you connect
- 1
Have the right access
Use the Facebook profile that manages the Meta Business Portfolio for your WhatsApp Business number.
- 2
Keep your phone nearby
Meta may ask you to approve the Business Platform connection inside WhatsApp Business on the phone.
- 3
Know how to enter the number
Choose the country in Meta, then enter the number without the country-code prefix or local leading zero. For a UK 07… number, enter 7….
Part 2
Connect and use the inbox
- 1
- 2
Approve with Meta
Follow Meta Embedded Signup. Choose the existing WhatsApp Business app option and approve the requested business connection.
- 3
Confirm Active
Return to EcoBroom AI. The connection card should show Connected through Meta and Active.
- 4
Review conversations
Use search to find a name, number or message. “Awaiting owner reply” means the newest message came from the customer.
- 5
Reply from the phone
Open WhatsApp Business on your phone and send the reply. Messages sent from the phone are included in the same conversation thread.
Before you finish
- Correct Meta profile used
- Existing WhatsApp Business option chosen
- Mobile approval completed
- Connection shows Active
- Test message appears in the inbox