Turn WhatsApp chats into bookings.
Your customers already message you on WhatsApp. Connect the number you use today and every chat lands in your EcoBroom inbox, grouped by customer and searchable, with the ones waiting on your reply flagged.
- Service
- Deep clean · 2 bed, 1 bath
- Address
- 10 Example Road, SW16 2XX
- Date and time
- Next Friday · 10:00
- Add-on
- Oven clean
- Agreed price
- £220.00
- Customer confirmed
- Yes
In your WhatsApp inbox
What the WhatsApp inbox does today — and what's next.
Enquiries, reschedules and complaints stop living on one phone. They sit in your workspace, next to your bookings, your team and your finances.
Every chat in one inboxLive
Grouped by customer and searchable by name, number or message.
Waiting chats flaggedLive
See at a glance which conversations are waiting on your reply.
Your phone replies includedLive
Messages you send from the WhatsApp Business app appear in the same thread.
Next
Know who is messagingComing soon
Each chat matched to the customer already in your CRM, or saved as a new customer to confirm.
Enquiries become booking draftsComing soon
Mia reads the conversation and fills in the service, address, date, time, add-ons and agreed price.
Every message sortedComing soon
Booking, quote request, change, cancellation or complaint: see what each chat is about at a glance.
Reply from your workspaceComing soon
Answer from EcoBroom with Mia's draft ready to edit, and keep the thread next to the booking.
With Mia
Mia writes your WhatsApp replies.
Ask Mia to chase an invoice or confirm a time. She writes the message from the customer record with their verified number, you tap Share on WhatsApp and send it from your phone.
See everything Mia doesHi Joy, a quick reminder that invoice INV-0142 for £180.00 was due on 2 September. You can pay using the link on the invoice. Thank you!
How to connect
Three steps. Your phone app keeps working.
In your workspace, choose Connect WhatsApp. You need the WhatsApp Business app number you use today and access to your Meta Business Portfolio.
- 01
Approve with Meta
Sign in to the Facebook profile that manages your Business Portfolio.
- 02
Keep your mobile app
Choose the existing WhatsApp Business app option, then confirm the connection in the app on your phone.
- 03
Start receiving
New customer messages appear in your workspace inbox.
- PSPriya ShahHi, can you do an end of tenancy clean on Saturday? 2 bed in SW9Awaiting owner reply09:42
- TRTom ReillyCould the cleaner come at 10 instead of 9 on Friday?Awaiting owner reply09:15
- HLHart LettingsThanks, keys are with the concierge.Yesterday
- GAGrace AdeyemiPhoto of the oven attached — is this a deep clean?Yesterday
- Service
- End of tenancy
- Property
- 2 bed · SW9
- Date
- Sat 13 Sep
- Price
- To confirm
Every field is checked by you before it becomes a booking.
You stay in charge
It reads and organises. You decide.
Never changes a booking
A chat becomes a booking only when you create it.
Never messages a customer
Nothing is sent from the integration on its own.
Never invents a price
Prices come from you, not from a guess about the chat.
Never guesses missing details
Gaps and contradictions stay for you to settle with the customer.
Questions
What owners ask first.
Do I keep my WhatsApp Business app?
Yes. You connect the number you already use and choose the existing WhatsApp Business app option, so your phone keeps working alongside the workspace inbox.
Will it message my customers automatically?
No. The integration reads and organises chats. Replies are yours: Mia can draft one, and you decide whether to send it.
Do chats create bookings on their own?
No. Chats stay conversations until you create the booking, so an unfinished enquiry never turns into a half-filled job.
What do I need to connect?
The WhatsApp Business app number you use today and access to the Meta Business Portfolio that manages it. You connect from Connect WhatsApp in your workspace.
Owner pilot · 30 days
Bring your WhatsApp enquiries into one place.
Start the 30-day trial and connect WhatsApp from your workspace, next to bookings, team, finance, quality review and Mia.